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Libby Langley
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Category Archives: Email marketing

Have you ever replied to an automated email?

When you have a hotel stay coming up, you often get an automated email welcoming you along. Have you ever replied to one of these though? I did, and here’s what happened… Recently, I spent a few weeks in the States and had two stints staying at the Manchester Grand Hyatt in San Diego, for…

April 11, 2017Business lessons, Customer service, Email marketingBy Libby Langley

How much love are you showing your customers?

A month or so ago, I took a MASSIVE step out of my comfort zone and spent five days at a meditation retreat. I was curious to find out what all the fuss was about, so, armed with little more than a sense of trepidation and a good book, I found myself in a wooden…

April 14, 2016Customer service, Email marketingBy Libby Langley

Why tricking people onto your email list is a really bad idea

I have been doing some admin today and unsubscribing from various email lists. I am on hundreds of lists, partly because the content may be interesting, and partly because I like to go through people’s sign up processes to see if I can pick up some good case studies. As part of my business’ spring…

March 24, 2016Email marketingBy Libby Langley
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